What to Do If Binance KYC Verification Keeps Failing
Submitted your Binance identity verification only to have it rejected again and again? Do not give up just yet — rejections almost always have a specific reason. Identify the cause, make the targeted fix, and most people can get through. You can resubmit on the Binance official website or the Binance official app. Apple users can refer to the iOS installation guide — using the app for verification tends to be more convenient.
Common Reasons for Rejection
Blurry Photos
This is the single most common reason for rejection. The system needs to read the text on your document, and it cannot do so if the photo is blurry.
Symptoms:
- Overall image is out of focus
- Camera focused on the background instead of the document
- Lighting is too dim to see clearly
- Camera shake during capture
Solutions:
- Retake photos in a well-lit environment
- Place the document flat on a table
- Focus from directly above, then capture
- Use both hands to hold the phone steady
- Check the photo yourself first — if you cannot read every character, the system cannot either
Glare or Obstructions on the Document
Glare on the document prevents the system from reading the information underneath.
Symptoms:
- White light spots on the document
- Glare from a plastic protective sleeve
- Fingers covering part of the document
Solutions:
- Remove any protective sleeve
- Avoid photographing under bright overhead lights
- Keep your fingers out of the photo
- If using a desk lamp, adjust its angle to eliminate reflections
Information Mismatch
The personal information you entered does not match what is on the document.
Symptoms:
- Name spelling error
- Name inconsistency between fields
- Incorrect date of birth
- Wrong nationality selected
Solutions:
- Carefully cross-reference every detail with the document
- Enter your name exactly as it appears on the document, including spacing and order
- If the document is in a non-Latin script, ensure the romanized version is correct
Expired Document
Expired documents are not accepted.
Solutions:
- Check the document's expiry date
- Use a document that is still valid
- If your ID has expired, renew it before attempting verification
Wrong Document Type Selected
You selected passport but uploaded an ID card, or vice versa.
Solutions:
- Start the verification process over
- Select the correct document type matching what you actually uploaded
Face Recognition Failure
Face recognition is another common sticking point.
Possible causes:
- Lighting too dark or too bright
- Wearing a hat, mask, or sunglasses
- Camera lens is dirty
- Not following the on-screen instructions
- Significant change in appearance from the document photo (e.g., heavy makeup, facial hair changes)
Solutions:
- Perform face recognition under even natural lighting
- Remove hats and glasses (prescription glasses are usually fine)
- Clean the camera lens
- Follow the screen prompts carefully
- Keep a natural, minimal-makeup appearance
Incomplete Document Photo
The document edges are cropped or not all four corners are visible in the frame.
Solutions:
- Ensure the entire document is in the frame
- All four corners must be clearly visible
- Leave a small margin around the edges
How to Resubmit After Rejection
Check the Rejection Reason
Binance usually provides a specific reason for the rejection. Look for it on the verification page or in the email notification.
Wait for the Cooldown Period
After rejection, you may need to wait before resubmitting — typically 24 hours. Use this time to prepare better materials.
Make Targeted Improvements
Based on the rejection reason:
- Blurry photos → Retake higher-quality photos
- Information mismatch → Review and correct the information
- Document issue → Try a different document
Resubmit
Once ready, resubmit on the Binance verification page. Check everything carefully each time to avoid repeated rejections.
What to Do After Multiple Rejections
Try a Different Document
If your ID card keeps getting rejected, try a passport. Some document types may have better system recognition.
Use the App Instead of the Website
The app verification experience is generally better because:
- Phone cameras capture documents more conveniently
- Face recognition works more naturally with the front camera
- The app may have better step-by-step guidance
Contact Support
If multiple attempts fail, reach out to Binance support:
- Find "Live Chat" in the app or on the website
- Select "Identity Verification" as the topic
- Explain your situation and the rejection reasons
- Follow the support agent's instructions
Support may provide a manual verification option or tell you specifically what the issue is.
Submit a Ticket
File a detailed ticket through the Help Center:
- Attach screenshots of your verification attempts
- State the number of rejections and the reasons given
- Provide document photos you believe are correct
- Wait for manual processing
Special Situations
Name Contains Uncommon Characters
Some uncommon characters may not be recognized by the system. Try using a passport (which includes a romanized name) or contact support to explain the situation.
Document Address Does Not Match Current Residence
Basic verification typically does not require proof of address, but for advanced verification, ensure your proof of address matches the address you entered.
Just Turned 18
Binance requires users to be at least 18 years old. If you have just turned 18 or look very young, verification may be stricter. Make sure the date of birth on your document is clearly readable.
Security Reminders
Protect your personal information throughout the verification process:
- Only submit document photos on the Binance official website and the official app
- Delete document photos from your phone and computer after verification is complete
- Do not send document photos through messaging apps
- Do not trust so-called "verification assistance" services
- If someone claiming to be support asks for your password or verification codes, they are not real support
KYC rejection is not the end of the world — in most cases, it is simply a photo quality issue. Prepare your materials carefully and resubmit. Using the Binance official app for verification tends to have a higher success rate.